Privacy Policy

Privacy Policy for Steel and Aluminium.co.za

1. Introduction
At Steel and Aluminium.co.za (“we”, “us”, “our”), we value your privacy almost as much as we value a perfectly cut sheet of metal. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. Whether you’re here to order high-quality steel, aluminium, or just to browse our products, we’re committed to safeguarding your data.

2. Information We Collect
We may collect and process the following information:

Personal Information: When you create an account, place an order, or contact us, we may collect details such as your name, email address, phone number, billing and shipping addresses, and other similar information.
Payment Information: We process payment details (like credit card information) through secure, third-party payment gateways. We do not store your payment information on our servers.
Usage Data: We collect data about how you interact with our site, including your IP address, browser type, pages visited, and time spent on our site.
Cookies and Tracking Technologies: We use cookies to personalize your experience, analyze site traffic, and deliver relevant content and ads. You can manage your cookie settings through your browser.

3. How We Use Your Information
We use the collected information for various purposes, including:

Order Processing: To process and fulfill your orders, including communication about order status, shipping, and delivery.
Customer Service: To provide support and respond to your inquiries or feedback.
Marketing: To send you updates, promotions, and product information that we believe may be of interest to you (you may opt out at any time).
Site Improvement: To analyze and improve our website functionality, user experience, and overall service quality.
Compliance and Security: To protect against fraud, comply with legal obligations, and secure our systems.

4. Disclosure of Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:

Third-Party Service Providers: Trusted partners who help us operate our website, process payments, deliver orders, or conduct marketing activities.
Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
Business Transfers: In connection with any merger, acquisition, or sale of all or part of our business.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and collect information about site usage. Most browsers allow you to control cookies through your settings. However, if you disable cookies, some parts of our website may not function properly.

6. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Although we strive to secure your information, no system is completely foolproof. Please take care to protect your account credentials and report any suspicious activity to us immediately.

7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

Access and correct your personal data.
Request deletion or restriction of processing.
Object to the processing of your data.
Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details provided below.

8. Children’s Privacy
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us so that we can take appropriate steps to delete the information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@steelandaluminium.co.za