Before dispatch
The team checks the final product list, quantities and available stock. Cutting, drilling, special finishes, certification requests or supplier-ordered material can add preparation time and must be confirmed before dispatch.
Operations
Plan transport around the material and destination.
Delivery and collection options depend on product dimensions, packed weight, quantity, stock position, handling requirements and destination.
Include the delivery suburb or postal code, receiving hours and any access restrictions with the quote request. Lead times discussed before stock, preparation and transport are confirmed remain estimates.
Long, heavy and bulk products
Sheet, plate, beams, channels and long profiles may require specialised handling or transport. Provide the destination access details, unloading capability and receiving contact so an appropriate delivery method can be discussed.
Collection by arrangement
Collection may be available for suitable orders. Wait for written confirmation that the complete order is ready and confirm the collection vehicle and load-restraint requirements before travelling.
Delivery timing and cost
Cost and timing are calculated from the final packed order, route and handling needs. A requested project date should be included early, but it is only committed once the team confirms stock, preparation and transport.
Check the order on arrival
Check the parcel or bundle count and visible condition at handover. Record damage or shortages, keep packaging and labels, take clear photographs and contact the team promptly with the order reference.
Quick answers
Frequently asked questions
Can steel lengths and sheet products be delivered nationwide?
The available service depends on product dimensions, weight, destination and suitable carrier coverage. Include the full requirement and destination for confirmation.
Can I request delivery on a fixed project date?
Include the required date with the enquiry. The team must confirm stock, any preparation work and transport before committing to it.
Do I need unloading equipment?
That depends on the product and vehicle. Tell the team what receiving access and unloading capability are available so the delivery can be planned correctly.
What should I do if material arrives damaged?
Record the visible condition at handover, keep labels and packaging, take photographs and contact the team promptly with the affected item and quantity.
Ready to check your material requirement?
Share the material, grade, profile, dimensions, thickness, finish, quantities, cutting requirements, delivery location and required date.
Request a quote